• Build processes that represent every aspect of a facilities management service contract, including:
  • Employee onboarding and training
  • Reactive and planned service workflows
  • Budgeting, purchasing and accounting processes
  • SLA compliance and contract management
  • Historical reporting and real-time dashboards
• Manage planned maintenance, reactive maintenance and other FM services using incident, hourly and fixed cost pricing structures.
• Integrate with a range of third-party purchasing and accounting applications, including:
  • Xero
  • Quickbooks
  • Sage
  • SAP
• Create and distribute invoices that include labour and materials.
• Create customer-facing storefronts to aide the ad-hoc provision of FM services and consumables.
• Use Reslink to manage key HR processes, such as:
  • Employee onboarding
  • Employee training
  • Employee offboarding

• Create a detailed asset register that includes:
  • Basic information (e.g. IDs, descriptions, serial and model numbers)
  • Statuses, locations and sub-locations
  • Asset types and sub-types
  • Parent-child relationships for assets, sites, stock/inventory
  • Links to request, work order and electronic form data
  • Attached documentation and images
  • Links to historical/activity or records
  • Real-time and historical IoT sensor data
• Search, sort and filter the asset list using a range of parameters, such as status, location and category.
• Build relationships between assets, stock/inventory, customers and locations.
• Assign assets to customer, technicians and locations.
• Available IoT sensor types include:
  • Temperature
  • Humidity
  • CO2
  • Occupancy/proximity

• Reslink is compatible with reactive, planned and predictive maintenance and services.
• Create maintenance and service schedules based on:
  • Time intervals
  • Meter-based intervals
  • IoT sensor data and thresholds
• View and manage reactive and planned work in multiple views, including:
  • A drag-and-drop, filterable calendar view
  • A searchable, sortable, filterable list view
  • An interactive map view
• Filter the views of scheduled work by multiple parameters, including:
  • Date range (daily, weekly, monthly, custom etc.)
  • Assignee/user
  • Location
• Create detailed work orders that include:
  • Statuses
  • Descriptions
  • Priorities
  • Categories
  • Locations and sub-locations
  • Assigned teams or users
  • Estimated windows of activity
  • Notification settings (e.g. an hour prior)

• Reslink’s mobile applications are accessible on iOS and Android devices.
• Use Reslink’s mobile applications to:
  • Complete electronic forms, such as onboarding processes or audits
  • Raise job requests
  • View assigned and scheduled work orders in a list and calendar view
  • Receive real-time notifications regarding requests and work orders
  • Manage, update and complete work orders

Integrate Reslink’s solutions with a range of third-party applications and systems, including:

• Accounting, purchasing and ERP applications, such as Xero, Quickbooks, Sage and SAP
• Cloud storage applications, such as OneDrive, Google Drive and DropBox
• Business intelligence and analytics applications, such as Microsoft PowerBI and Tableau

• Create digital forms to automate employee onboarding.
• Use document scanning, Google autocomplete and address lookup, and Google Speech to increase the efficiency of:
  • Onboarding information gathering and compliance
  • Offboarding processes
• Store and update employee contracts, and automatically distribute contracts via email at the appropriate stages.
• Create detailed employee cards that include:
  • Names, emails, phone numbers and addresses
  • Statuses, user permissions and active devices
  • Employment details, such as contracted hours, start dates and contract IDs
  • Training records and statuses
• Create mandatory and optional training sets and assign training to specific users.
• Viewed an employee’s planned work in an interactive map view that includes planned routes and route optimisation.

• Configure a system that either:
  • Segregates reactive and planned services into separate lists
  • Combines reactive and planned services within one list
• Users and customers can raise job requests from:
  • A mobile device
  • A web-based helpdesk
  • A self-service portal
• Users can raise requests that include:
  • Titles
  • Descriptions (typed or dictated)
  • Priorities
  • Multiple photos and annotations
  • Location and GPS information
• The information captured when a request is raised can be altered to include different fields, as well as mandatory and optional sections.
• Users can add comments to requests and monitor a request’s progress.
• Tickets can be assigned manually or automatically based on different parameters, including:
  • Request type
  • Location
  • Priority
• Notifications of requests can be received via in-app push notifications, SMSs and emails.
• View all requests in a filterable, sortable, searchable list using a laptop, PC, tablet or a mobile device.

• Complete audits, checklists, inspections and surveys using iOS and Android devices, whilst online and offline.
• Configure electronic forms that include:
  • Photo capture and uploads
  • Photo annotation
  • Digital signature capture
  • Short and long text fields
  • Dates and timestamps
  • File and document uploads
  • Dropdown lists
  • Checkboxes
  • Radio buttons
  • Ratings
  • GPS and location information
• Report on captured form information using in-built reporting tools and third-party reporting applications, such as PowerBI.
• Configure automatic formatting and distribution of key forms. E.g. format a submitted form as a PDF and send it via email to a key stakeholder.

• Create customisable reports and dashboards based on key metrics, including:
  • Total reactive and planned tasks
  • Open requests by type and priority
  • Employee headcounts, hires and exits
  • Employee absence days, rates and distributions
• Create dashboards that contain:
  • Charts
  • Diagrams
  • Tables
  • Lists
  • Maps
• Filter dashboards using a number of parameters, such as location, date range and employee.
• Create unique dashboards for different users, roles and teams.
• Configure automatic generation and distribution of reports.