Soft FM
For Facility Management Providers
A workforce and facilities management system for facilities management service providers to build processes that represent every aspect of a facilities management service contract.
Key Capabilities
FM Services Management
- Build processes that represent every aspect of a facilities management service contract, including:
- Employee onboarding and training
- Reactive and planned service workflows
- Budgeting, purchasing and accounting processes
- SLA compliance and contract management
- Historical reporting and real-time dashboards
- Manage planned maintenance, reactive maintenance and other FM services using incident, hourly and fixed cost pricing structures.
- Integrate with a range of third-party purchasing and accounting applications, including:
- Xero
- Quickbooks
- Sage
- SAP
- Create and distribute invoices that include labour and materials.
- Create customer-facing storefronts to aide the ad-hoc provision of FM services and consumables.
- Use Reslink to manage key HR processes, such as:
- Employee onboarding
- Employee training
- Employee offboarding
Asset Management
- Create a detailed asset register that includes:
- Basic information (e.g. IDs, descriptions, serial and model numbers)
- Statuses, locations and sub-locations
- Asset types and sub-types
- Parent-child relationships for assets, sites, stock/inventory
- Links to request, work order and electronic form data
- Attached documentation and images
- Links to historical/activity or records
- Real-time and historical IoT sensor data
- Search, sort and filter the asset list using a range of parameters, such as status, location and category.
- Build relationships between assets, stock/inventory, customers and locations.
- Assign assets to customer, technicians and locations.
- Available IoT sensor types include:
- Temperature
- Humidity
- CO2
- Occupancy/proximity
Work Order and Maintenance Management
- Reslink is compatible with reactive, planned and predictive maintenance and services.
- Create maintenance and service schedules based on:
- Time intervals
- Meter-based intervals
- IoT sensor data and thresholds
- View and manage reactive and planned work in multiple views, including:
- A drag-and-drop, filterable calendar view
- A searchable, sortable, filterable list view
- An interactive map view
- Filter the views of scheduled work by multiple parameters, including:
- Date range (daily, weekly, monthly, custom etc.)
- Assignee/user
- Location
- Create detailed work orders that include:
- Statuses
- Descriptions
- Priorities
- Categories
- Locations and sub-locations
- Assigned teams or users
- Estimated windows of activity
- Notification settings (e.g. an hour prior)
Mobile Management
- Reslink’s mobile applications are accessible on iOS and Android devices.
- Use Reslink’s mobile applications to:
- Complete electronic forms, such as onboarding processes or audits
- Raise job requests
- View assigned and scheduled work orders in a list and calendar view
- Receive real-time notifications regarding requests and work orders
- Manage, update and complete work orders
Third-Party Integrations
Integrate Reslink’s solutions with a range of third-party applications and systems, including:
- Accounting, purchasing and ERP applications, such as Xero, Quickbooks, Sage and SAP
- Cloud storage applications, such as OneDrive, Google Drive and DropBox
- Business intelligence and analytics applications, such as Microsoft PowerBI and Tableau
Employee Onboarding, Training and Offboarding
- Create digital forms to automate employee onboarding.
- Use document scanning, Google autocomplete and address lookup, and Google Speech to increase the efficiency of:
- Onboarding information gathering and compliance
- Offboarding processes
- Store and update employee contracts, and automatically distribute contracts via email at the appropriate stages.
- Create detailed employee cards that include:
- Names, emails, phone numbers and addresses
- Statuses, user permissions and active devices
- Employment details, such as contracted hours, start dates and contract IDs
- Training records and statuses
- Create mandatory and optional training sets and assign training to specific users.
- Viewed an employee’s planned work in an interactive map view that includes planned routes and route optimisation.
Job Requests
- Configure a system that either:
- Segregates reactive and planned services into separate lists
- Combines reactive and planned services within one list
- Users and customers can raise job requests from:
- A mobile device
- A web-based helpdesk
- A self-service portal
- Users can raise requests that include:
- Titles
- Descriptions (typed or dictated)
- Priorities
- Multiple photos and annotations
- Location and GPS information
- The information captured when a request is raised can be altered to include different fields, as well as mandatory and optional sections.
- Users can add comments to requests and monitor a request’s progress.
- Tickets can be assigned manually or automatically based on different parameters, including:
- Request type
- Location
- Priority
- Notifications of requests can be received via in-app push notifications, SMSs and emails.
- View all requests in a filterable, sortable, searchable list using a laptop, PC, tablet or a mobile device.
Audits, Checklists, Inspections and Surveys
- Complete audits, checklists, inspections and surveys using iOS and Android devices, whilst online and offline.
- Configure electronic forms that include:
- Photo capture and uploads
- Photo annotation
- Digital signature capture
- Short and long text fields
- Dates and timestamps
- File and document uploads
- Dropdown lists
- Checkboxes
- Radio buttons
- Ratings
- GPS and location information
- Report on captured form information using in-built reporting tools and third-party reporting applications, such as PowerBI.
- Configure automatic formatting and distribution of key forms. E.g. format a submitted form as a PDF and send it via email to a key stakeholder.
Reporting and Analytics
- Create customisable reports and dashboards based on key metrics, including:
- Total reactive and planned tasks
- Open requests by type and priority
- Employee headcounts, hires and exits
- Employee absence days, rates and distributions
- Create dashboards that contain:
- Charts
- Diagrams
- Tables
- Lists
- Maps
- Filter dashboards using a number of parameters, such as location, date range and employee.
- Create unique dashboards for different users, roles and teams.
- Configure automatic generation and distribution of reports.